New Support Portal & Community Wiki

This post is meant to help guide Pioneers on how they can get support in Pi Network.

The first place to look for answers to your questions about Pi Network, for example, how to earn Pi, or how the Pi App works, is our Frequently Asked Questions (FAQ) inside the app or on our website: minepi.com/faq. To learn more about Pi Network’s mission, vision, and long-term strategy, please view the White Paper in the app or on our website: minepi.com/white-paper.

If you have additional questions after reading the FAQ or White Paper, the Pi App chat rooms have Chat Moderators who can help provide clarification on questions and troubleshooting guidance. Pi Chat Moderators will have a purple circled M in the upper right hand corner of their messages.

After exploring the resources provided inside the app or on our official website, the Pi Network Community Wiki is the next best step. The Community Wiki pages are edited and maintained by the Pi Chat Moderator community and are not official statements of the Pi Core Team. Currently, the Community Wiki is in English, and translations into other languages offered by the Translation Task Force will be added in the future. Pi Chat Moderators will continually add more content to the Community Wiki over time. You can check out the Community Wiki here: pi.app/wiki

As a final step, there is the Pi Network Support Portal, where you can enter keywords into the search bar, which will then suggest Community Wiki pages for you to read or Email Request form. Please read the relevant Community Wiki on this issue before submitting an email request. From the Support Portal, you will be able to select the category of your question, which will allow you to send us an Email Request. On the Email Request page, there are different Request Forms for different issues, so that the appropriate information can be collected about the specific issue based on the category or topic. Check out the Support Portal here: pi.app/support

The Support Portal and Community Wiki are intended to help Pioneers troubleshoot and resolve an issue on their own before starting an Email Request. The purpose of our Email Request system is for Pioneers to report bugs and to troubleshoot bug issues with the app or your Pi account that are not covered by the Community Wiki. Due to high ticket volume, we will prioritize responding to constructive proposals and to critical issues that cannot be addressed by the FAQ, Community Wiki, or Pi Chat Moderators. The Core Team welcomes your meaningful questions and feedback, and even if you may not receive a response, your messages are monitored by Pi Core Team members